Informativa sulle spedizioni

Where do you ship?

We currently ship within the United States.
We do not ship to P.O. Boxes or APO/FPO/DPO addresses, as these address types are not supported by our current shipping carrier. Please provide a valid physical street address when placing your order.
If an unsupported address is provided, our Customer Support team may contact you to request an alternative shipping address. If we are unable to obtain a valid shipping address, the order may be canceled and refunded.

Do you offer free shipping?

Yes. Standard shipping is free on all Coolife orders within the United States, except for certain remote delivery areas.
A $30 remote area shipping surcharge applies to certain remote locations. If your address is affected, our Customer Support team will contact you before shipment to arrange payment of the additional shipping charge.

When will my order ship?

Orders are typically processed within 2–4 business days after they are placed.
Business days do not include weekends or U.S. federal holidays. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

When will I receive my order?

Once your order has shipped, standard delivery typically takes 5–8 business days.
Delivery times may vary depending on your location, weather, carrier conditions, holidays, or other circumstances outside our control.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking status to update after your shipping confirmation is sent.

Can I change or cancel my order after placing it?

If you need to change your shipping address or cancel your order, please contact our Customer Support team as soon as possible.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

What if I entered the wrong shipping address?

If you notice an error in your shipping address, please contact our Customer Support team as soon as possible.
If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we may no longer be able to make changes.
If an order is returned to us because of an incomplete or incorrect address, additional shipping charges may apply if the order needs to be shipped again.

Delivery Issues

If you experience an issue with your delivery or tracking information, please contact our Customer Support team.
We will review the order and, where necessary, work with the shipping carrier to assist with the appropriate next steps.

Contact Info

If you have any questions about shipping or delivery, please contact our Customer Support team:
Email: service@coolifetravel.com
Phone: +1-725-333-1966