Shipping policy
Shipping Policy
Shipping Rate:
|
Domestic |
Handling Time |
Transit Time |
|
USA (Except Puerto Rico/Guam/AFO) |
2-4 Days |
5-8 Days |
Shipping Exceptions:
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We do not ship to P.O. Boxes, including APO and FPO addresses, or U.S. Territories.
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If a P.O. Box is entered at checkout, our team will email you for a physical address. If we do not receive a response within 7 days, your order will be automatically canceled.
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Some products may require additional production time before shipping. Estimated timing will be shown during checkout or in your order tracking details.
Order Emails & Tracking
To help ensure you receive order confirmations, tracking details, and support updates:
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Add support@coolifetravel.com to your safe sender list or email contacts.
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Check your spam or junk folders if an expected order confirmation does not appear in your inbox.
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If using PayPal, Afterpay, or Shop Pay, do not exit before being returned to the Coolife website, as this may interfere with your confirmation email.
Frequently Asked Questions
How do I change my shipping address?
Your options depend on whether your order has already shipped.
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If your order has NOT shipped: Email support@coolifetravel.com immediately with your order number and the updated physical address. We will update it in our system before production wraps up.
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If your order has shipped: The fastest way to reroute a package in transit is directly through the carrier. Log in to FedEx Delivery Manager, enter your tracking number, and choose the available delivery management option.
Why did I only receive part of my order?
- Items in the same order may ship separately, especially if they are produced at different times or ship from different facilities. Check your tracking details for each shipment. If you believe part of your order is missing, contact Customer Care with your order number.