Refund policy
We accept returns on eligible purchases made directly through the Coolife website, subject to the conditions below.
What is your return policy?
Items purchased directly from the Coolife website may be returned within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned with the original packaging, accessories, and materials included
- Purchased directly through the Coolife website
Items that show signs of use, damage caused after delivery, or missing original components may not be eligible for return.
How do I start a return?
Please contact our Customer Support team before sending any item back.
To help us process your return request, please provide:
- Your order number
- The item(s) you would like to return
- The reason for your return
If your item arrived damaged, defective, or incorrect, we may also ask for photos or videos to help us review the issue.
Once your return request is approved, we will provide the return instructions, including shipping details where applicable.
Returns sent without prior authorization may take longer to process, and return shipping costs may not be reimbursed.
Who pays for return shipping?
For returns due to a change of mind or other non-quality-related reasons, customers are responsible for return shipping costs.
If your item arrives damaged, defective, or incorrect, Coolife will cover the applicable return shipping costs.
What if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or different from what you ordered, please contact our Customer Support team as soon as possible.
We may ask for photos or videos to help us review the issue. Depending on the circumstances, we may offer a replacement, return, refund, or another appropriate resolution.
Can I exchange an item?
Exchange availability may depend on the item and circumstances.
Please contact our Customer Support team for assistance. In some cases, we may recommend returning the original item and placing a new order.
Can I return part of a luggage set?
Luggage purchased as a set must be returned as a complete set to qualify for a full refund.
If only one item in a set has a product issue, please contact our Customer Support team before returning anything. We will review the issue and advise you on the appropriate next steps.
When will I receive my refund?
Once your return has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.
After Coolife processes your refund, your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the expected processing period, please contact our Customer Support team for assistance.
Are shipping charges refundable?
Standard shipping is free on eligible Coolife orders.
Any additional shipping charges, where applicable, are generally non-refundable unless the return is due to a product issue or an error on our part.
What if I purchased my Coolife product on Amazon?
This Returns & Refunds Policy applies only to purchases made directly through the Coolife website.
If you purchased your Coolife product on Amazon, please follow Amazon’s applicable return and refund policy for your order.
Contact Us
If you have any questions about a return or refund, please contact our Customer Support team:
Email: contact@coolifetravel.com
Phone: +1-725-333-1966
